Before you proceed with the eService, please read the following terms and
conditions carefully. By using the eService, you agree to be bound by
these terms and conditions. If you do not agree to these terms and conditions,
do not proceed with the use of the eService.
You are required to comply fully with the provisions of the EDA Operation
Manual in using the eServices. The EDA Operation Manual can be viewed by clicking
here. Please note that the provisions of
the EDA Operation Manual may be amended from time to time and all users shall
comply with the provisions of the prevailing EDA Operation Manual at the time
of use of the eServices.
Rollback For Failed Transactions
If you encounter any technical problem in the course of the transaction, please
contact URA at Tel: 63293237 to check the status of your transaction.
Please provide the following details:
- Submission reference ID (e.g. ES20050228R0155)
- Point at which error occurred
- Time of transaction,
- Error message (if any),
- Payment mode selected and
- Transaction amount.
Any request for cancellation must be submitted within 10 days from the date of
the registration to URA by e-mail () or by
post to 45 Maxwell Road, The URA Centre, Singapore 069118. Please provide
the following details together with your request:
- Submission Reference ID (e.g. ES20050228R0155)
- Reasons for cancellation
All requests submitted are subject to approval on a case to case basis.
No refund will be allowed once processing work has started on the application
submitted using the eServices.
Modification Of Terms And Conditions
URA may, without giving prior notice, modify these terms and conditions
from time to time. You shall be deemed to have accepted and agreed to
the terms and conditions as modified upon your use of the eService after
the modifications have been made.
URA General Terms & Conditions And Conditions Of Access
In addition to these terms and conditions, the use of the eService shall
be subject to and governed by the URA
General Terms & Conditions and the
Conditions of Access unless the provisions of the URA General Terms & Conditions
and Conditions of Access are contrary to and inconsistent with these terms